StoaHub - Refunds

If there is a credit due to a family, there are 2 ways to give a refund.

The first is that manual option. Log into your stripe account and refund whatever amount to a specific family. Once you've done that, you'll go to your tournament in StoaHub, go to Admin-Entries-Fees-Fee Sheets. There you'll see all the families.

In this example, I owe the Demo family a refund of $22. Click on the refund tab on the left.

When you select the family you want to refund, their fee sheet will appear. This will help you verify that you have the right family.

Enter the Refund amount. Select a reason. Then type a comment or description of the refund and click save.

You can then go back to the Fee Sheets and see that the refund was processed.

The second way is the automatic option.

When you are ready to refund a family’s fees, navigate to

Admin>Entries>Fees>Refunds

From the Family Drop-Down menu, select the family you want to refund. All of the fees that they have been charged will appear under “Invoice.”

From the Payment Drop-Down menu, select the payment you want to refund from. There is also a “manual” option. This is used if you are refunding their payment outside of StoaHub (directly via Stripe or Paypal).

Enter the Refund Amount in the box. Note that you should refund the original payment amount, not the payment amount that includes the Stripe or Paypal fees. The amount in the Payment Drop-down box reflects the full payment including Stripe/Paypal fees, so refer to the Family Fee sheet for the amount of refund that is due. 

Select a reason for the refund from the drop-down.

In the comments, type any pertinent information regarding the refund. This information will be sent to the family in the Refund Notification.

When you click “Save” a green bar should appear at the top confirming that the refund is processing. Both the family and the Tournament Admin should receive a confirmation that the payment has been refunded.